Privacy Policy

Last updated: 28 May 2025

Quick Overview

This policy explains:

  • What personal information OMEGAA Pty Ltd collects and the reasons for collecting it.
  • How we protect and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
  • Your rights regarding access to and correction of your personal information.
  • How to make a privacy complaint.
  • Our contact details for any privacy-related questions or concerns.

1. Introduction

OMEGAA Pty Ltd (ABN 81 647 259 881) (“we”, “us”, or “our”) is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and manage personal information in compliance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We may collect and hold the following kinds of personal information:

  • Identity Details: Your name, business name, ABN.
  • Contact Details: Your email address, telephone number, postal address.
  • Payment Data: Invoice details. If you make payments to us, card details may be collected and processed by our third-party payment gateway; we typically only hold limited card tokens if necessary.
  • Usage Data: Information about how you use our website and services, such as your IP address, browser type, operating system, pages visited, and other analytical data.
  • Communications: Any information you provide to us when you make an enquiry, provide feedback, or request support.

3. How We Collect Personal Information

We collect personal information in the following ways:

  • Directly from you: When you provide it to us by filling out a form on our website, requesting a quote, making a purchase, subscribing to our newsletter, or interacting with us via email, phone, or in person.
  • Automatically: When you visit our website, we may collect certain information automatically through cookies and similar tracking technologies (please see Section 9: Cookies and Similar Technologies for more details).
  • From third parties: We may receive personal information from third parties, such as our payment processors, analytics providers, or publicly available sources, where it is lawful and consistent with this policy.

4. Why We Collect, Hold, Use, and Disclose Personal Information

We collect, hold, use, and disclose personal information only for purposes that are reasonably necessary for our business functions and activities, including:

  • To provide, manage, and improve our products and services.
  • To verify your identity.
  • To process payments and manage your orders.
  • To communicate with you, including responding to your enquiries and providing customer support.
  • To comply with our legal and regulatory obligations, including Australian tax obligations.
  • To send you service-related notifications.
  • With your consent, to send you marketing communications and promotional offers that comply with the Spam Act 2003 (Cth) and that we believe may be of interest to you.

5. Disclosure of Personal Information

We do not sell your personal information. We may disclose your personal information to:

  • Trusted third-party service providers: Who assist us in operating our business and providing our services. These may include providers of IT services, cloud hosting, payment processing, email distribution platforms, and data analytics. We take reasonable steps to ensure these providers are bound by confidentiality and privacy obligations.
  • Legal and regulatory authorities: If required by law, court order, or other legal process.
  • Others with your consent: We may disclose your information to other third parties with your explicit consent or at your direction.
  • In the event of a business transfer: If OMEGAA Pty Ltd is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, subject to confidentiality arrangements.

6. Overseas Disclosure of Personal Information

Some of our third-party service providers may be based overseas or store data in countries outside of Australia, such as the United States or Singapore.

Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that the overseas recipient will handle the information in a manner that is substantially similar to the Australian Privacy Principles (as per APP 8.1), or we will obtain your consent to the disclosure.

7. Data Retention and Security

We retain personal information for as long as it is necessary for the purposes for which it was collected, or as required by law. Business and financial records are typically kept for a minimum of seven years to meet statutory requirements.

When personal information is no longer required for the purpose for which it was collected, or for any legal obligation, we will take reasonable steps to destroy or permanently de-identify it.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure. This includes implementing appropriate physical, technical, and administrative security measures.

8. Direct Marketing and Opting Out

We may use your contact details to send you information about our products, services, updates, or special offers that we believe may be of interest to you. All direct marketing communications will comply with the Spam Act 2003 (Cth) and will include a clear and easy way for you to unsubscribe or opt-out of receiving further communications.

You may also opt out of receiving marketing communications from us at any time by contacting us at [email protected].

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and deliver targeted advertising. These may include:

  • Essential Cookies: Necessary for the core functionality of our website, such as enabling navigation and access to secure areas.
  • Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. This allows us to improve website performance.
  • Marketing Cookies: Used to track visitors across websites to display ads that are relevant and engaging for the individual user.

You can manage or disable cookies through your internet browser settings. However, please note that if you disable cookies, some parts of our website may not function properly.

10. Access to Your Personal Information

You have the right to request access to the personal information we hold about you. To request access, please contact us using the details in Section 14. We will respond to your request within a reasonable period (aiming for 30 days) and give you access to the information in the manner you requested, if it is reasonable and practicable to do so.

We may charge a reasonable fee for providing access to cover our administrative costs. There are some circumstances under APP 12 where we may lawfully refuse to grant access. If we refuse access, we will provide you with a written notice setting out the reasons for the refusal.

11. Correction of Your Personal Information

We take reasonable steps to ensure that the personal information we collect, use, or disclose is accurate, up-to-date, complete, and relevant. If you believe that any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant, or misleading, please contact us using the details in Section 14.

We will take reasonable steps to correct the information within a reasonable period (as required by APP 13). If we refuse to correct the information, we will provide you with a written notice setting out the reasons for the refusal and the mechanisms available to you to complain about the refusal.

12. Privacy Complaints

If you have a complaint about how we have handled your personal information or believe we have breached the Australian Privacy Principles, please contact us using the details in Section 14.

Please provide us with full details of your complaint. We will:

  • Acknowledge your complaint in writing (aiming for within two business days of receipt).
  • Investigate your complaint and aim to provide a formal response within 30 days of receiving your complaint.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) or, where relevant, the Queensland Office of Fair Trading.

Office of the Australian Information Commissioner (OAIC)

  • Online: www.oaic.gov.au/privacy/privacy-complaints
  • Phone: 1300 363 992

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be effective immediately upon posting the revised policy on our website. The “Last updated” date at the top of this policy will indicate when it was last revised. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, or our privacy practices, or if you wish to exercise your privacy rights, please contact us at:

Privacy Officer

OMEGAA Pty Ltd

Email: [email protected]

Post: 125 Kerry Rd, Acacia Ridge QLD 4110

Phone: 07 2140 2050